Question 1

How do I know if I have the right NBN plan or modem?

Accepted Answer

Today's devices, especially 4K TVs, need more data than before. The right network speed is crucial for a smooth experience. Your modem is the gateway to your home network; a cheap one can cause bottlenecks.

Question 2

Why is my smart device lagging or disconnecting?

Accepted Answer

This could be due to network congestion, interference, or outdated firmware. We can diagnose and resolve these issues quickly.

Question 3

Can you tell me why my 4K TV keeps freezing?

Accepted Answer

There are a number of reasons this could happen and yes, we can certainly test your system or even give you friendly advice over the phone.

Question 4

Which is better: WIFI or a hard-wired network?

Accepted Answer

A hard-wired network offers more stability, but a high-quality wireless network can achieve similar results. Ask us how!

Question 5

Can you help me choose the right TV or sound system?

Accepted Answer

Yes, we can help you select the best smart equipment for your space and budget. We have years of experience and a passion for great entertainment experiences.

Question 6

Can you mount TVs on walls?

Accepted Answer

Yes, we professionally mount TVs with secure brackets and neat cable management. Whether it's concrete, drywall, or outdoor settings, we've got you covered. Ask us how!

Question 7

Do you install soundbars and surround sound systems?

Accepted Answer

Yes, we handle everything from simple soundbar setups to full 5.1 or 7.1 surround sound installations. Ask why it’s worth it.

Question 8

Why should I install in-ceiling speakers?

Accepted Answer

Positioned overhead, they can fill a room evenly with ambient sound ideal for multi-room audio or background music. No visible wires or bulky equipment. Once installed, they’re out of sight and out of the way.

Question 9

Do you install both wired and wireless alarm systems?

Accepted Answer

Yes, we offer professional installation by certified technicians for both types. Ask us which is best suited for your needs.

Question 10

Can I control my alarm and security cameras remotely?

Accepted Answer

Absolutely. We only install smart alarm / camera systems giving you complete control and visibility when your away from your most valuable asset.

Question 11

What are the benefits of having security cameras?

Accepted Answer

Cameras give you peace of mind with visual access to your property when you're away, with smart detection and instant phone notifications. Cameras can confirm package deliveries are under surveillance when you’re at work. In case of a burglary or damage, they provide evidence for police and insurance. Ask us how we can integrate security cameras into a Smart Alarm system.

Question 12

Do you install access control alarm systems?

Accepted Answer

Yes. Access control gives you assurance that your home is locked when you leave, with app control and feedback we also do integrated intercoms.

Question 13

Can we add smoke detectors to our security system?

Accepted Answer

Yes. We recommend this. Adding smoke detectors to your security system enables you to receive notifications when you're not at home. With the option of visual verification, you have peace of mind your home is safe and sound. Ask us for more information.

Question 14

Why does my security installer need a licence?

Accepted Answer

Yes. It's the law in Australia. If you are having a security alarm or camera system installed in your home by a professional, ask your security installer for their license. Having the security system installed by a licensed professional will ensure your house is covered in case of any insurance claim.

Question 15

What is smart home automation?

Accepted Answer

It’s the integration of devices and systems like lighting, climate control, security, and entertainment into a network that can be controlled remotely or automatically.

Question 16

What’s the best way to start building a smart home?

Accepted Answer

Begin with one category like lighting or security then expand. Choose a platform and stick with compatible devices. Ask us which smart system suits your needs. You can always add devices later if required.

Question 17

What services does ZECURA™ offer trade?

Accepted Answer

With extensive experience in medium to large scale luxury smart home installations we offer builders and electricians some of the following... System design, Project management, Rough in, Clear communication, Devices that meet interior design aesthetics, Customer satisfaction with dedicated after install support

Question 18

Do you do retrofits and renovations?

Accepted Answer

Yes. We do retro fits and renovations, bring us in to assess the original equipment and cabling to determine if is viable for the new Smart Home system and we will give you a detailed report on what is possible.

Frequently Asked Questions

How do I know if I have the right NBN plan or modem?

Why is my smart device lagging or disconnecting?

Can you tell me why my 4K TV keeps freezing?

Should I choose WiFi or a hard-wired network?

Address

Sunshine Coast, QLD

Phone

07 5230 8489

Email

sales@zecura.com.au

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